When I was in college, I did a lot of restaurant and bar work to pay my bills because that’s one of the best ways for college students to make money. The scheduling is usually very flexible and with tips, you can make a decent hourly wage if you give good service and you’re fortunate enough to get customers who know how to tip properly. However, there is always going to be an obnoxious customer who behaves as if they’re entitled to special treatment or benefits. Sometimes they’re even impatient if someone is working a lot of tables and even if they’re working and doing their best with challenges. We don’t know if the story below is true, but we found it on a website that allows people to share their stories of customer service nightmares. The moral of this story is that the customer isn’t always right.
(I am totally deaf in my left ear and partially deaf in my right. I wear a regular hearing aid in my right ear and have a cochlear implant in my left. I’m now 19, and working in a very posh restaurant. I’m serving a party of 10. There is a couple who comes in quite regularly who are the ‘hosts’of this group. The husband is okay but the wife is really snobby and has caused us problems before.)
Me: “Good evening. Is everyone ready to order?”
Wife: “Could you get the manager for me? Now!”
Me: “Of course, madam. Is there anything I can do for you?”
Wife: “No! Just get him’
(I go and get my boss but have no explanation why he is needed.)
Boss:”Good evening, madam. How may I help you tonight?”
Wife: “How dare you let your staff wear headphones? We spend a lot of money in here and we expect a certain type of service. This is most distressing’
(Most of the other guests look really uncomfortable as they realise she’s talking about me and it’s obvious that I have hearing aids.)
Boss: “Madam, I can assure you we do not allow that. If you could point out the server who is wearing them I’ll happily sort this out for you.’
Wife: “For God’s sake! It’s the girl!” *she points to me as I’m still standing at the table* “We are in here all the time and I have never known such disregard for the customer.”
Boss: “I’m really sorry. There’s no way you deserve to be treated this way:’
Wife: “I should think so. I just”
Then the boss interrupted her…
Continued on the NEXT PAGE!
Boss: “Not you. I was talking to my employee and friend. You” *referring to the wife* “on the other hand are a despicable human being. How dare you come in here and talk to a member of my staff like that? It is massively, plainly obvious that she is wearing her hearing aid. Everyone else at your table can see that. Now you have not only embarrassed yourself and the rest of your table but also my staff member. I’m very sorry but I have to ask you to leave, madam. The rest of your table may stay if they so wish but I simply cannot have my staff treated that way. Please leave. Now.”
Wife: “Well! I think you’ll find you’ve just made a very big mistake talking to me like that. You have lost a lot of business from us. My husband here is a solicitor and he-”
Husband: “That’s enough. I’m really sorry. We’ve been served by your waitress before and know she wears hearing aids, and I’m not a solicitor” *to his wife*”I think you need to go home. I’m hungry; I would like to order, please.”
(The wife looks about the table as the rest of the guests sit there in silence. She then gets up and flounces out. I take everyone’s order and the rest of the evening goes very smoothly. When the guests ask for the bill the husband calls me over.)
Husband: “I’m really sorry about my wife. Do you know, I don’t work and neither does she. I won the lottery. Before we were rich I was an accountant and she worked in a shoe shop. I really have no idea why she’s like that. I promise I’ll never bring her here again.’
(The meal itself cost over 400 and I made a massive tip as everyone at the table felt really badly.The husband still comes in with friends but never brings his wife. He asks for me to serve him and always tips really well but I share the tips now!)
