If you’ve spent any amount of time working in tech support, you realize that you are going to come across your fair share of difficult individuals. Most of those people look at you as if you are disposable and they will unload on you, just because they are having a bad day. At the same time, however, there are also many kind people that pass our way as customer service representatives but they don’t often make as big of an impression. In the following joke, someone who works for Microsoft was trying to help a customer with their computer but they ended up losing it.
“Microsoft office computer assistance; May I help you?”
“Yes, well, I’m having trouble with Word.”
“What sort of trouble?”
“Well, I was just typing along, and all of a sudden the words went away.”
“Went away?”
“They disappeared.”
“Hmm. So what does your screen look like now?”
“Nothing.”
“Nothing?” “It’s blank; it won’t accept anything when I type.”
“Are you still in Word, or did you get out?”
“How do I tell?”
“Can you see the C: prompt on the screen?”
“What’s a sea-prompt?”
“Never mind, can you move your cursor around the screen?”
“There isn’t any cursor: I told you, it won’t accept anything I type.”
“Does your monitor have a power indicator?”
“What’s a monitor?”
“It’s the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it’s on?”
“I don’t know.”
“Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?”
“Yes, I think so.”
“Great. Follow the cord to the plug, and tell me if it’s plugged into the wall.”
“Yes, it is.”
“When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?”
“No.”
“Well, there are. I need you to look back there again and find the other cable.”
“Okay, here it is.”
“Follow it for me, and tell me if it’s plugged securely into the back of your computer.”
“I can’t reach.”
“Uh huh. Well, can you see if it is? Even if you maybe put your knee on something and lean way over?”
“Oh, it’s not because I don’t have the right angle, it’s because it’s dark.”
“Dark?”
“Yes – the office light is off, and the only light I have is coming in from the window.”
“Well, turn on the office light then.”
“I can’t.”
“No? Why not?”
“Because there’s a power failure.”
“A power … A power failure? Ah-ha. Right. (long pause) Okay, I think we’ve got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?”
“Well, yes, I keep them in the closet.”
“Good. Go get them, unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.”
“Really? Is it that bad?”
“Yes, I’m afraid it is.”
“Well, all right then, I suppose. What do I tell them?”
“Tell them you’re too stupid to own a computer.”
